OUR SERVICE
It couldn’t be easier…
We work with tenants to assess their eligibility for rent compensation of up to up to 12 months’ rent paid back.
Each tenant’s case and grounds for rent compensation is unique. To assess their eligibility, we interpret the complexities of different applicable legislations and unique council requirements. To start this assessment, interested tenants complete our short information request form.
Our Promise
We pride ourselves in:
- No upfront costs
- We only get paid if your claim succeeds
- We handle the complexity — you stay in control
We provide the outcome the rent compensation eligibility assessment itself free of charge; only if a subsequent claim is successful, then we are entitled to 9%. This is on a ‘no-win-no-fee’ basis. This is currently a reduced rate while we run our pilot exercise.
We pride ourselves in being transparent with no hidden costs. This small percentage is used to continue to procure property data to analyse and grow our service wider than this pilot exercise to assist more tenants – expanding across the whole of London and hopefully across the UK.
What makes us unique
Unlike other Rent Repayment Order services, London Tenant Services offers a rare combination of affordability, personal attention, and full-process support. Our small, dedicated team provides tailored help throughout your claim, we charge just 9% (compared to the 30–35% others often take), and we’re the only service to cover tribunal and admin fees for strong cases. Unlike providers that only assess eligibility or refer you elsewhere, LTS handles the full process in-house — and we do it with a London-specific focus.
As the table shows, London Tenant Services is uniquely positioned to offer tenants fast, expert, end-to-end support — without the high costs or limitations of other options. With a dedicated tenant-only focus, a low-risk success-fee model, and all tribunal fees covered for strong cases, LTS stands out as the most accessible and complete RRO service available in London.
