Our Service - London Tenant Services

It couldn’t be easier…

We work with tenants to assess their eligibility for rent compensation of up to up to 12 months’ rent paid back.

Each tenant’s case and grounds for rent compensation is unique. To assess their eligibility, we interpret the complexities of different applicable legislations and unique council requirements.

To start this assessment, interested tenants complete our short information request form.

1. Eligibility

You complete our free eligibility checker. It only has five questions and takes 30-seconds.

2. Success Likelihood

We analyse your case and explain your options. This includes how likely your case is and how much you are owed.

3. Lead the Process

If you qualify, we lead the Rent Repayment Order process. Removing all stress for you.

4. Rent Returned!

If successful, you receive up to 24 months’ rent back. Our experts apply industry knowledge to maximise your repayment amount.

Our Promise

We pride ourselves in:

✓

No upfront costs

✓

We only get paid if your claim succeeds

✓

We handle the complexity — you stay in control

We provide the outcome the rent compensation eligibility assessment itself free of charge; only if a subsequent claim is successful, then we are entitled to 9%. This is on a ‘no-win-no-fee’ basis. This is currently a reduced rate while we run our pilot exercise.

We pride ourselves in being transparent with no hidden costs.

This small percentage is used to continue to procure property data to analyse and grow our service wider than this pilot exercise to assist more tenants – expanding across the whole of London and hopefully across the UK.

Check My Eligibility

What makes us unique

Scroll through the table below. We are the only service that can provide affordability, personal attention, and full-process support.

Our dedicated team provides tailored help throughout your claim, we charge just 9% (not 30–35% like others). We are also the only service to cover tribunal and admin fees for strong cases.

Cost

RRO Expertise

Speed of Support

Claim Assistance

Tentant Only Focus

Case Acceptance

Success Fee Model

London Tenant Services

Very Low (no-win-no-fee)

✓ High

Fast

End-to-end

Yes

Yes (RRO-specific)

Yes (risk free)

London Tenant Services

Very Low (no-win-no-fee)

✓ High

Fast

End-to-end

Yes

Yes (RRO-specific)

Yes (risk free)

Do it yourself

Free (but high effort)

Very Low

N/A

None

N/A

All

N/A

Housing Charity(e.g. JFT)

Low (admin fees)

Low-medium

Very slow

Limited

Mixed

Very Selective

N/A

Private Solicitor

Medium-high (≤30% of award )

High

Moderate

Full

Yes

Moderate

Yes (admin fees regardless)

Local Council

Very high

Low-medium

Moderate

Full (if taken on)

Sometimes (Often too small)

Rare