tenants talking

London’s Trusted Rent
Repayment Service

Answer 6 questions to understand your applicability. Or browse our website to learn more.

What is a Rent Repayment Order?

A Rent Repayment Order (RRO) is a legal process that allows tenants to reclaim up to 24 months’ rent reimbursed when the landlord has missed certain housing requirements.

These are often not known or even visible to tenants.

About Us

We are specialists focused on educating and helping tenants pursue rent repayments. We combine detailed regulatory and council-specific knowledge to maximise the likelihood your successful outcome.

Our Service

We manage the entire process from initial eligibility checks to claim preparation and settlement support. Our structured approach ensures each step is handled properly, reducing complexity and saving you time.

FAQs

Find answers to the most common questions about eligibility, timelines, and what to expect. Or feel free to get in touch.

What makes us different?

Most of London’s renters are unaware of their housing rights. Many tenants struggle to understand what steps to take, how to apply, or what evidence is needed. That’s why London Tenant Services was created.

1-2-1 Support

Your allocated specialist answer any questions throughout the process.

No Fees

No upfront fees. We also cover tribunal fees for strong cases.

Dedicated Team

Tenants sit back while our in-house team handle the end-to-end process.

RRO Specialist

We specialise solely in rent repayments, as opposed to general housing law.

No-win-no-fee

We only get paid if your claim succeeds. Our commission is only 9% (not 30–35% like others).

Tenant Focused

Our goal is to educate and protect solely tenants.

Most Recent Stories

Barking and Dagenham Applicability

June 5, 2026

Why Barking & Dagenham may be London’s highest-risk borough for unlawful renting — and what that means…

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Renters’ Rights Reforms

May 30, 2026

Renters’ Rights reforms: what they mean for London tenants — and why it’s worth checking your Rent…

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West London RRO

April 23, 2026

Tenants awarded over £21,000 in London Rent Repayment Order case Tenant Payout Tenants of a shared house…

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