Our Service

London Tenant Services cross-references different data sets to identify addresses that are likely being rented (or have been rented) without meeting the minimum required legal safety standards. Therefore, tenants’ safety may be put at risk. 

We work with tenants to assess their eligibility for rent compensation of up to up to 12 months’ rent paid back.

Each tenant’s case and potential grounds for any rent compensation is unique. To assess the tenants’ eligibility, our experts interpret the complexities of different applicable legislations and unique council requirements. To start this assessment, interested tenants complete our short information request form.

We provide the outcome the rent compensation eligibility assessment itself free of charge; only if a subsequent claim is successful, then London Tenant Services is entitled to 9%. This is on a ‘no-win-no-fee’ basis. This is currently a reduced rate while we run our small pilot exercise.

We pride ourselves in being transparent [with no hidden costs]. This small percentage is used to continue and grow our service wider than this pilot exercise to identify more tenants put at risk - expanding across the whole of London and possibly other areas of the UK. 

All received information is managed in accordance with our data privacy policy at the footer of all our webpages.

The below slides summarise the end-to-end service process that we provide.

To start your process or to get in touch, either drop us an email or book a chat with us at the bottom of this page.