Frequently Asked Questions

An eligible tenant may receive up to a maximum of 12 months’ rent they have paid back. For example, if your monthly rent is £850, then your maximum compensation is £10,200.

We provide the outcome of  your rent compensation eligibility assessment service free of charge; only if a subsequent rent compensation claim is successful, then we are entitled to a very small percentage of 9%. This is on a ‘no-win-no-fee’ basis.

This small percentage is used to continue to procure property data to analyse and grow our service wider than this pilot exercise to assist more tenants - expanding across the whole of London and hopefully across the UK.

Tenants should see if they are eligible for a rent compensation as soon as possible because the amount you can claim may decreases over time because rent cannot be reclaimed for any period after:

• the landlord has sold the property; or
• if the landlord has applied to the council for a licence (which could happen at any time).

If you have been contacted by us, then we have identified you as a likely case that we can assist you with.

While there are legal services and some council support to run a rent compensation claim process, receiving a the money can take several months and, depending on your outcome and legal representative route, can be costly. 

We exist as a new, one-of-a-kind, preliminary service for tenants to know their likelihood of a successful rent compensation claim before committing this time and without spending any money.

To read more, check out both our ‘About Us’ and ‘Our Service’ webpages.

Yes, subject to the other tenants consenting. Not having tenancy information from one or more tenants will decrease the accuracy of our rent compensation eligibility assessment and the likelihood of a successful claim. 

If you are interested in this service or have any questions not covered within the FAQs, please get in touch via: support@londontenantservice.com

For full details of the process, see the ‘Our Services’ webpage.

Unknown to tenants and local councils, landlords across London are renting properties without the legal licencing requirements. This means many tenants are living in unsafe conditions and their safety is put at risk, such as invalid gas safety certificates, unaccredited electrical installations, absent fire risk assessments, and obsolete building structure surveys. 

• Gas Safety
  Invalid gas safety certificates.
• Electrical Safety
  Hazardous electrical installations, appliances and furniture (usually covered by a an Electrical Inspection Certificate Report).
• Fire Safety
  Unaudited design, installation and maintenance of fire alarms, emergency lights, and fire extinguishers. Absent fire risk assessments nor any required 5-year Electrical Inspection Certificate Reports & PAT testing undertaken.
• Surveyors
  Obsolete structural building surveys, valuations, party wall agreements, and Specific Defect Reports).
• Energy Performance Certificates
  No proof of the property meeting the minimum Energy Performance Certificate (EPC) rating if it is covered by the Minimum Energy Efficiency Standard (MEES) Regulations.
• Capacity Assessments
  Lack of evidence of floor plans, accurate room measurements, nor maximum number of occupants that may safely live in the property and use its amenities.

We do not contact landlords for the purposes of your rent compensation eligibility assessment. Only if you subsequently choose to pursue a the rent compensation claim, then the landlord will be contacted. 

We understand that this can create an awkward situation between a tenant and a landlord, but it is important to note:

• If there are grounds for a claim, your landlord has knowingly rented out the property to you in unsafe living conditions, such as invalid gas safety certificates, unaccredited electrical installations, absent fire risk assessments, and obsolete building structure surveys. You have a legal right to pursue compensation for their negligence and putting your safety at list.
• Your landlord cannot evict you or make you leave your property because if you choose to apply for a rent compensation claim. There are extra restrictions on landlords’ powers to evict where the accommodation is not licenced. 
• Your landlord cannot use or threaten violence or harass tenants for securing entry into premises
• If either of the above two points occur, these are further offences that can support (or even increase) your rent compensation claim.
• Should you decide to subsequently pursue a rent compensation claim, London Tenant Services takes ownership of the initiation of this service. 
• There is no requirement for London Tenant Services nor the tenant to speak to their landlord regarding our rent compensation claim eligibility assessment process.

It is still possible to receive a rent compensation without a written tenancy agreement. The form used to apply for rent compensation includes a box for providing details of what was agreed if a written agreement isn't available.