Protecting tenants against unknown, unsafe renting conditions

An eligible tenant may receive up to a maximum of 12 months’ rent they have paid back. For example, if your monthly rent is £850, then your maximum compensation is £10,200.

We do not contact landlords for the purposes of your rent compensation eligibility assessment. If you subsequently choose to pursue a the rent compensation claim, then the landlord will be contacted. 

We understand that this can create an awkward situation between a tenant and a landlord, but it is important to note:

• Your landlord cannot evict you or make you leave your property because if you choose to apply for a rent compensation claim. There are extra restrictions on landlords’ powers to evict where the accommodation is not licenced. 
• Your landlord cannot use or threaten violence or harass tenants for securing entry into premises
• If either of the above two points occur, these are further offences that can support (or even increase) your rent compensation claim.
• If there are grounds for a claim, your landlord has knowingly rented out the property to you in unsafe living conditions, such as invalid gas safety certificates, unaccredited electrical installations, absent fire risk assessments, and obsolete building structure surveys. You have a legal right to pursue compensation for their negligence and putting your safety at list.
• Should you decide to subsequently pursue a rent compensation claim, London Tenant Services takes ownership of the initiation of this service. 
• There is no requirement for London Tenant Services nor the tenant to speak to their landlord regarding our rent compensation claim eligibility assessment process.

We provide the outcome of  your rent compensation eligibility assessment service free of charge; only if a subsequent rent compensation claim is successful, then London Tenant Services is entitled to a very small percentage of 9%. This is on a ‘no-win-no-fee’ basis.