Promoting tenants' rights and welfare

An eligible tenant may receive up to a maximum of 12 months’ rent they have paid back. For example, if your monthly rent is £850, then your maximum compensation is £10,200.

Tenants should see if they are eligible for a rent compensation as soon as possible because the amount you can claim may decreases over time because rent cannot be reclaimed for any period after:

• the landlord has sold the property; or
• if the landlord has applied to the council for a licence (which could happen at any time).

If you have been contacted by us, then we have identified you as a likely case that we can assist you with.

We provide the outcome of  your rent compensation eligibility assessment service free of charge; only if a subsequent rent compensation claim is successful, then we are entitled to a very small percentage of 9%. This is on a ‘no-win-no-fee’ basis.

This small percentage is used to continue to procure property data to analyse and grow our service wider than this pilot exercise to assist more tenants - expanding across the whole of London and hopefully across the UK.