Renters’ Rights reforms: what they mean for London tenants — and why it’s worth checking your Rent Repayment Order rights
New Tenant-favouring Laws
Recent changes to rental law — often referred to as the Renters’ Rights reforms — are intended to strengthen protections for tenants and improve standards in the private rented sector. Much of the focus has been on evictions and security of tenure, but an important point is often missed:
Tenants already have the right to recover rent where landlords break the law.
These rights did not begin with the new reforms and continue to apply today.
Rent Repayment Orders: an existing right many tenants don’t know about
Under the Housing and Planning Act 2016, tenants can apply for a Rent Repayment Order (RRO) where a landlord commits certain housing offences. An RRO can require a landlord to repay up to 12 months’ rent, even if the tenant has since moved out.
The most common example is renting out a property without the required licence, such as:
- an unlicensed House in Multiple Occupation (HMO), or
- a property subject to selective or additional licensing.
These breaches are far more common than many tenants realise.
“But I paid my rent — doesn’t that mean it was legal?”
No. Paying rent does not make an unlawful tenancy lawful.
Recent London cases show that tribunals continue to award RROs even where landlords argue that:
- they relied on a letting agent,
- the breach was accidental, or
- tenants behaved badly.
The legal responsibility to comply with licensing and housing law always sits with the landlord.
Why the Renters’ Rights reforms matter here
The renewed emphasis on enforcement means:
- greater scrutiny of landlord compliance,
- more RRO claims being brought,
- and many cases resolving through private settlement before reaching tribunal.
In other words, tenants are increasingly being encouraged — implicitly and explicitly — to enforce their existing rights.
How London Tenant Services can help
Determining whether a property should have been licensed, and whether rent may be recoverable, is not always straightforward. Rules vary by borough, and landlords rarely advertise non-compliance.
London Tenant Services helps tenants:
- check whether a landlord breached licensing or housing rules,
- assess potential eligibility for a Rent Repayment Order,
- and navigate the process from initial checks through to settlement or tribunal where needed.
The takeaway
The Renters’ Rights reforms reinforce an important message: tenants do not have to accept unlawful renting.
If you are — or were — renting privately in London and have any doubt about whether your landlord complied with the law, it is worth checking. Many tenants are surprised by what they may be entitled to recover.
